We are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided below.
Customer Service Toll Free: 844-482-1450
Hours of operation: Mon-Fri 8am-6pm PST
Order Status: http://magicsketch.worldpackusaorderstatus.com/ Please wait at least 48 hours for your order to be processed before placing your call.
Guarantee: All merchandise purchased from www.MyMagicSketch.com has a 60 day money back guarantee.
If you are not completely satisfied with your purchase, please call our Magic Sketch™ Customer Service department to issue you an RMA # before you mail your items back along with your original receipt. If you receive an incorrect, damaged or defective item, you can request a replacement within 7 to 10 days from arrival by mail. Please call our Customer Service Department to issue you a RMA#. All merchandise must be returned unused. You also need to provide your original receipt.
If we have a damaged product within 7 to 10 days from delivery, Issue a call tag and the Magic Sketch™ company will pay for it and then resend another out.
Mail Returns to:
Return Department / Magic Sketch
2880 North Lambs Blvd
Las Vegas, NV 89115